Abdulelah Almutairi
IT & Digital Transformation Consultant
Experienced IT Operations Manager with over 15+ years of expertise in managing and supporting IT infrastructure and services. ITIL-certified professional skilled in network administration, system management, and database maintenance.
Professional Summary
IT Leadership
Proven track record in leading IT operations teams and managing complex projects
Technical Expertise
Proficient in network administration, system management, and database maintenance
Problem Solver
Adept at incident management and implementing effective monitoring solutions
Communication
Excellent communicator with experience in vendor relationship management
Core Skills
Network Administration
Expertise in configuring and maintaining complex network infrastructures
System Management
Proficient in managing and optimising various IT systems and platforms
Database Maintenance
Skilled in maintaining and troubleshooting database systems
IT Security
Implementing robust security policies and procedures to protect IT assets
Current Role: IT Operations Manager
1
Infrastructure Management
Oversee the installation, maintenance, and upgrade of IT infrastructure
2
Team Leadership
Manage and mentor a team of IT professionals
3
Cross-Department Coordination
Coordinate with other departments to understand their technical needs and provide appropriate support
4
Security Implementation
Implement and manage security policies and procedures to protect IT assets
Previous Role: IT Operations Lead
1
Team Coordination
Led and coordinated the IT operations team, assigning tasks and projects
2
Incident Management
Responded to and resolved IT incidents, implementing and managing incident response plans
3
Performance Monitoring
Monitored system performance, generated reports, and proactively addressed issues
4
Vendor Management
Worked with external vendors to meet SLAs and ensured accurate change management
Experience at Qiddiya
1
Associate IT Operation
May 2022 - Aug 2022
2
IT Coordinator
Sep 2020 - May 2022
3
Junior Coordinator – IT Support
Feb 2020 - Sep 2020
Key Responsibilities at Qiddiya
Incident Response
Implemented and managed incident response plans, resolving IT issues efficiently
System Maintenance
Planned and executed regular system maintenance and updates, ensuring security and up-to-date systems
Vendor Collaboration
Worked with external vendors and service providers to meet service level agreements (SLAs)
Documentation
Maintained detailed documentation of systems, procedures, and processes
Riyadh Airports Company Experience
Role: IT Service Desk Officer
Jan 2017 - Feb 2020
- Provided remote and on-site support
- Managed incidents and service requests
- Performed routine maintenance and updates
Key Achievements
- Improved response time for IT incidents by 25%
- Implemented new ticketing system, increasing efficiency by 30%
- Trained over 100 users on new software tools
Ground Handling Logistic Experience
1
Project Manager
Mar 2017 - Oct 2017: Managed project schedules, implemented quality control measures, and aligned technical solutions with project goals
2
Operations Supervisor
Dec 2016 - Mar 2017: Oversaw daily operations in a Technical trolley Services Project, coordinated teams for efficient service delivery
Early Career Experiences
Polysilicon Technology Company
QA/QC Technician (Oct 2014 - Dec 2016): Diagnosed and resolved technical issues across hardware, software, and networks
Ma'aden Aluminium Company
QA Technician (Oct 2011 - Oct 2014): Performed routine maintenance, updates, and backups, monitoring system performance
Saudi Telecom Company (STC)
Helpdesk IT Support (Jan 2008 - 2010): Provided technical assistance, troubleshooting issues, and responding to support requests
Educational Background
1
Bachelor's Degree
Business Administration, King Faisal bin Abdulaziz University
2
Diploma in IT
Imam Muhammed Ibn Saud University
3
Diploma in Operating Basics
Jubail Industrial College
Professional Certifications
ITIL v3 Foundations
Certified in IT Service Management best practices
Certified Incident Handler (ECIH)
Expertise in cybersecurity incident handling and response
Network+ (CompTIA)
Proficiency in networking technologies and best practices
KPIs (The KPI Institute)
Skilled in developing and managing Key Performance Indicators
Language Proficiency
Arabic
Native proficiency in both spoken and written Arabic, allowing for nuanced communication in professional and cultural contexts
English
Professional working proficiency in English, enabling effective communication in international business settings and technical discussions
Technical Skills Showcase
Network Administration
Proficient in configuring and managing complex network infrastructures, including routers, switches, and firewalls
System Management
Experienced in managing Windows and Linux servers, virtualization technologies, and cloud platforms
Database Administration
Skilled in managing and optimizing SQL and NoSQL databases for performance and reliability
IT Security
Knowledgeable in implementing and maintaining robust security measures, including intrusion detection systems and access controls
Project Management Expertise
1
2
3
4
1
Strategic Planning
Aligning IT initiatives with business objectives
2
Resource Allocation
Optimizing team and budget utilization
3
Risk Management
Identifying and mitigating potential project risks
4
Stakeholder Communication
Ensuring clear and consistent project updates
Leadership and Team Management
1
Team Building
Fostering a collaborative and innovative team culture
2
Mentorship
Guiding junior team members in their professional development
3
Performance Management
Setting clear goals and providing constructive feedback
4
Conflict Resolution
Addressing team conflicts professionally and effectively
Continuous Learning and Development
1
Industry Trends
Regularly attending IT conferences and webinars to stay updated on the latest technologies and best practices
2
Online Courses
Completing relevant online courses to expand knowledge in emerging areas such as AI and cloud computing
3
Professional Networks
Active participation in IT professional networks and forums for knowledge sharing and collaboration
4
Vendor Certifications
Pursuing vendor-specific certifications to deepen expertise in key technologies used in the organization
Key Achievements and Impacts
30%
Incident Reduction
Implemented proactive monitoring systems, resulting in a 30% reduction in critical IT incidents
99.9%
System Uptime
Achieved 99.9% system uptime through effective maintenance and redundancy strategies
$9M
Cost Savings
Led initiatives that resulted in $9,000,000 annual cost savings through process improvements and vendor negotiations
Professional References
References from previous employers and colleagues are available upon request. These individuals can attest to my professional capabilities, work ethic, and contributions to their organizations.
Contact Information
Location
Riyadh, Saudi Arabia
Phone
(966) 590004446
LinkedIn
linkedin.com/in/abdulelah-almutairi